Press
Revolution South Tunisia: a domino effect
Fighting copy of the Tunisian people did not spare the call center since
since a few days most of the centers are closed. Teleperformance "number one" world took advantage of the dictatorship of this government as the site for thousands of working positions taking calls from major French groups (SFR, Orange, Numéricable, La Redoute ...). These are more than 4000 employee-es who take daily calls from France with ultra-low wages and deplorable working conditions saddles. 9% of calls from France Telecom / Orange are, for example, treated in this country where FT / Orange owns a subsidiary co-managed with the family of former dictator ...
large French telecommunications and outsourcing have been able to use aid of this government to sit their positions in this country and exploit em ployee es Tunisians.
Following the social movements that have overthrown the regime Ben Ali, Teleperformance
closed Friday night all of its facilities and decided to fetching all its French nationals. Since then, calls are forwarded to call centers established in France or Morocco. This has the consequence of causing significant stress, speeds and appalling working conditions for these employee-es.
Worse, the employee-Tunisians are no longer paid-es and no specific premium
for extra work is envisaged for employee-calls are showing up in lifted. The federation calls for SOUTH Teleperformance and contractors French (SFR, FT / Orange, Numéricable La Redoute ...) guarantee the payment of salaries of all employee- Tunisians are laid off and pay a special bonus to other employee-es-es affected by rerouting calls. Moreover, some call centers pels French have forced the employee-in-training are to take calls Vant rear overhangs. This has caused a decline in quality Consumer and increased rates of re-call and calls conflicting ...
For Federal SOUTH ration, it is not acceptable.
Federation South PTT is supportive of all employees of Teleperformance es and call centers Tunisians. She supports the work of UGTT with whom she has regular links . Our two organizations will include organizing a workshop on call centers during the World Social Forum in Dakar in February.
Contact
Frederick Madelin
Tel: 0628071653
madelin-fr@sudptt.fr
