The Special Teleperformance Tunisia co-created a union at a site of the multinational, Bouali Dahmani denounces a system which violates the rights of workers. Tunis, special correspondent.
"Freedom, it is won. Do not wait until you offer. "Bouali Dahmani did not wait for the revolution Tunisian break the silence and overcome the fear of repression. Employee of a call center in the French multinational Teleperformance, the thirties, with a handful of recalcitrant, challenged, in 2007, the company management by mounting a union. Neither notices the "Director of Human Relations or the threat of dismissal will have dissuaded meet with some colleagues, the fifty accessions necessary for the recognition of a union branch on his job site in the industrial area of Tunis.
Since then, everything changed. Since its inception, the young union saw its first combat success. "While a policy of freezing wages prevailed since the company arrives in Tunisia in 2000, we obtained an increase of 30%. Until then, counsel clients, yet all graduates earned just the equivalent of 200 euros, "says the Tunisian South, from Tozeur, came to Tunis to find work.
Since then, the employees of its call center has not disarmed, requiring successful over the standoff with management, better working conditions, social rights and more respect and above all " end abuses of power. " Téléacteurs for this company that manages customer relationships for Orange or SFR, work, making use physically, mentally is exhausting. "We assign impossible goals. Under pressure, sometimes to the insults of angry customers, we are evaluated and monitored continuously. Not to mention blurred vision and hearing manifested among employees, "explains Bouali Dahmani.
While the company boasts on its website, its commitment to "the professional working environment as pleasant as possible," he had to fight hard, with his comrades, for ergonomic chairs, and headsets and monitors equipped with filters. The union described the intricacies of a system tailored for foreign investors attracted by easy profits, "They are exempt from taxes for ten years, in return for hiring highly qualified employees, underpaid and far too scared to join unions, "he squeaks.
In 2008, the Group's net profit jumped 18.9% from 97.9 to 116.4 million euros. In 2009, to remedy an operating loss of 36 million on a turnover of 300 million euros, Teleperformance has initiated a major restructuring, with the goal of reducing its workforce by 15% French to accelerate the movement recruitment on its six sites in Tunisia. "They have increased the pressure on us to fill their losses the global crisis and restore profitability, "decrypts Bouali Dahmani. For this young family man, happy to imagine her son seventeen months living in a "new Tunisia, Ben Ali has made the country a" paradise for the French capitalists, whose sole concern is to make the money ". "They made the most of this system where human rights and workers' rights were trampled," he laments in a voice asked. We have no problem with foreign investors. For us, it's employment. But they respect being human and criteria of decent work. "
RM
